We’re here for you.
Our support for contractors and do-it-yourselfers comes in many forms. For more info on any of our processes, check out the sections below. If you still have questions, don’t hesitate to give us a shout.
YOUR ORDER
Need to change or cancel an order?
No problem. Give us a call or contact us via chat (see below) and we’ll be happy to help you out.
Check your order status
Simply log into your account to see your order status. We’ll notify you by email or text once your order is ready for pickup or is sent out for delivery.
YOUR ACCOUNT
Why create an account? So you can check out faster, keep multiple shipping addresses on file if needed, track your orders, and more. If you have any questions about your account, just contact us.
Delivery and pickup
If you need to cancel your delivery or change the date, time or method of delivery, simply contact us and we’ll be happy to make any changes you need.
Payment and Pricing
Payment
Chinook accepts Visa, Mastercard and Discover. Or if you would like an in-house charge account, please contact us.
Pricing
We offer competitive prices on all of our top quality building materials. Please contact us for volume pricing on large projects.
Returns and Exchanges
Need to return an item?
Hey, it happens. If you have an item you want to return, we want to make it as easy as possible. You have 30 days to return or exchange any item with the original receipt. Contact one of our stores to arrange for returns and exchanges.
LEGAL POLICIES
Take a moment to review our privacy policy, as well as terms and conditions for all sales.
Still have questions?
We’re here for you by phone, in person and online.
Give us a call
Call 360-668-8800 and let’s talk about your project.
Visit a store
In the neighborhood? Great. We’d love to share our expertise with you face-to-face.
Chat
Connect with us via online chat to get the answers you need now.